FREE SHIPPING ON ALL ORDERS $300 AND OVER WITHIN CANADA & USA

FAQ

ONLINE ORDER QUESTIONS 

 Is everything sold online brand new?

Yes. If there’s a rare exception, the condition would be listed in the description of the product.  

What is your return policy?

All items are final sale and cannot be returned or exchanged under any circumstances. 

Can I cancel my order BEFORE it has shipped?

Yes. Any cancellations after an order is placed will be subject to a 5% restocking fee to cover non-refundable processing fees that we pay at the time the order is placed.

Can I order online and pick up in store?

Yes, if your order is over $20, the in-store pickup options will appear for free at checkout. If the item you purchased is not at the location you chose to pick up from, we’ll contact you. Please allow 1-10 business days for the product to arrive at the new location in those cases.  

Can I order curb side pickup during lockdowns?

Yes, if your order is over $20, the curb side pickup options will appear for free at checkout. For more information, please click here.

Are your products authentic? 

Yes, every product we sell is guaranteed authentic.

Where is my order coming from?

All items ship from Canada. Any duties and import fees for international orders are the responsibility of the customer.

I can't find my package/What is Route?

Route Package Protection covers lost, stolen, and damaged items — and will help you resolve any inquires over missing packages purchased from PLUS.  

You can choose to pay for Route insurance on packages at checkout, which will be a percentage of your total purchase value. We encourage customers purchasing high ticket items to pay for package protection. PLUS is not liable for any packages lost in transit — if Route insurance is not purchased, PLUS will not refund or replace any lost, stolen, or damaged packages.

To view Route full protection policies, visit their website. 

*Please note, for our Live Breaks purchases, only the value of the box will be covered by Route, not the value of the cards pulled.*

IN-STORE QUESTIONS

Do you offer legit checks?

No, we are currently not offering legit checks.

Can I consign an item?

No, we are currently not accepting consignment.

Do you buy? 

Yes, we are always buying. Please DM us on Instagram or email us at buyouts@plusshop.ca, prior to coming in-store with your items. For more info on buyouts, please visit our buyouts page: https://plusshop.ca/pages/buyouts  

Do you only buy brand new items?

Yes. Rare exceptions for old and highly coveted items, so feel free to reach out if you have a grail.

I’m looking for an item I saw online, but I don’t see it in-store.

Speak with a sales associate, we are happy to transfer items for you amongst our locations. If it’s an item or size we don't have at any location, we have a pre-order program. We source the item for you from our wide range of networks and can ship the product directly to you. Please note upwards of 3 weeks are needed for some items. This process is done exclusively in-store and we require the payment for the item up front. 

GENERAL QUESTIONS 

Are you hiring? 

We're always on the lookout for hard working individuals who are interested in streetwear. Send us your resume at careers@plusshop.ca if you're interested in potentially working at Plus. 

How are prices set?

Most items are priced based off of their secondary market value. 

Why did the price change for an item I want to purchase?

We constantly re-price our items, up and/or down, to remain as competitive as we can be, with the dynamically changing secondary marketplace.

FAQ page didn't answer my question. 

Please email us your question at contact@plusshop.ca, we'll be happy to help.