ONLINE ORDER QUESTIONS
Is everything sold online brand new?
Yes. If there’s a rare exception, the condition would be listed in the description of the product.
What is your return policy?
All items are final sale and cannot be returned or exchanged under any circumstances.
Can I order online and pick-up in store?
Yes, orders over $200 will have an in-store pick-up option appear at checkout. If the item you purchased is not at the location you chose to pick up from, we’ll contact you. Please allow 1-4 business days for the product to arrive at the new location in those cases.
Are your products authentic?
Yes, every product we sell is guaranteed authentic.
Where is my order coming from?
All items ship from Canada. Any duties and import fees for international orders are the responsibility of the customer.
What is Splitit?
Splitit is a global payment option that allows you to pay over time using your existing Visa or Mastercard. Choose Splitit at checkout and we will split your order into 3 payments over the next three months making those Yeezys you've been eyeing a lot easier to manage. We will authorize your card for the entire amount, like a hotel, but will only charge 1/3 every month. There is no credit check, there is no interest, and we don't charge you extra to use Splitit.
Your order total is $300. Today we will charge $100, and authorize $200. Next month we will charge $100, and authorize $100. Finally the month following we will charge you your last $100.
I can't find my package?
Please contact us if your tracking number says your item is delivered but you cant find it after checking all of your doors and mailboxes. We will open a claim with the shipping provider for you.
Please note that we are not responsible for any lost or stolen packages.
Do you offer legit checks? If so, what brands can you L/C?
Yes, we offer legit checks at all locations for $15 + Tax. L/C’s are available for items such as; Adidas (Yeezy), Nikes, Jordans, Supreme. Please call ahead of time to ensure a staff member is available to legit check your item prior to coming in-store.
Can I consign an item?
We are not currently accepting consignment.
Do you buy?
Yes, we are always buying. For larger buys, please DM us on Instagram or email us at firstname.lastname@example.org prior to coming in-store. For individual items, feel free to drop by in-store. For more info on buyouts, please visit our buyouts page: https://plusshop.ca/pages/buyouts
Do you only buy brand new items?
Yes. Rare exceptions for old and highly coveted items, so feel free to reach out if you have a grail.
I’m looking for an item I saw online, but I don’t see it in-store.
Speak with a sales associate, we are happy to transfer items for you amongst our locations. If it’s an item or size we don't have at any location, we have a pre-order program. We source the item for you from our wide range of networks and can ship the product directly to you. Please note upwards of 3 weeks are needed for some items. This process is done exclusively in-store and we require the payment for the item up front.
Are you hiring?
We're always on the lookout for hard working individuals who are interested in streetwear. Send us your resume at email@example.com if you're interested in potentially working at Plus.
How are prices set?
Price points are based on what the shoes sell for at market value.
FAQ page didn't answer my question.
Please email us your question at firstname.lastname@example.org, we'll be happy to help.